Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us: Via email: Via Instagram:


A: Only moulds ordered with the food safe silicone upgrade are food safe, as these are made with a different type of silicone which has the food grade certification.  

A: Clear Silicone is available when moulds are ordered in the same order as the clear silicone upgrade. If this is not added to your order, all moulds are made in a random colour. If you need to add the clear upgrade to an order after payment has completed, please place an order for this on its own and include your previous order number.

Orders can only be combined when placed within 2 hours of each other. 

A: Yes of course, you can choose any colour for your moulds (apart from clear as this needs the upgrade), just leave a note on your order at the checkout. 

A: Not currently, however I am always open to suggestions, so feel free to drop me an email or message with what you are looking for and I can always have a look, alternatively I am happy to recommend another shop that may be able to fulfil your request.

A: When you first sign up for our subscriptions you will receive a welcome email. This email contains a link to your online account where you can amend details, cancel and skip a month.

If you no longer have the welcome email, you can still amend payment details and your address oj your normal Titchie’s supplies website account, but for any Cancellations or Skips, you would need to contact me via and include your full name and address.

Cancellations are only accepted before your payment is due, and subscription boxes cannot be returned/replaced/refunded unless faulty. 


A: Refunds are only offered if an item is returned, unused, and is faulty. Once an item has been used, it cannot be returned or refunded. 

A: If you have purchased an item that is out of stock and the website hasn't been updated, you will receive a refund when the order is packed and dispatched. I will also include a free item as an apology for this. 

Reasons why an item may be out of stock: 


Some parts may have arrived faulty, or isn't enough to complete a full sell (i.e. 1 charm is broken, so there are only 4 of that charm available rather than the 5 purchased).

Missing stock upon arrival.

Has not passed quality checks. 


A: Cancellations are only accepted within 24 hours of the order being placed, providing the items have not yet been made. Any cancellations requested after this time, or where the items have already been made, will not be accepted.

This is stated within my shop policy which is agreed to when an order is placed.

A: If you are unhappy with your order, please message me within 14 days of delivery. The item must be unused, as once used it cannot be returned or refunded. Depending on what you are unhappy with, I will either offer a refund, or a replacement - replacements are only offered on returned items, refunds are only offered on faulty items. I cannot refund/replace an item where there is no fault.

A: Cancellation requests are only accepting within 24 hours of the order being placed, unless the made to order items have already been made. If a cancellation is requested after this time, it cannot be accepted.

If your order has already been dispatched and not received, I cannot cancel the order unless all items are returned and unused. 

If you have received your order, you have 14 days to contact me to return items. Made to order items will only be refunded if returned unused. A refund will not be issued until the items are returned and checked. If the items are returned and have been used, a refund would not be issues.
Ready to ship items can only be returned if unused. 


A: If both orders contain any made to order items such as handmade moulds, these orders can only be combined if placed within 12 hours of each other.

If either or both orders do not have made to order items, these can only be combined if placed within 2 hours of each other.

If a dispatch email has already been sent, orders cannot be combined.

Please be aware that if shipping is combined you may not receive a full refund of shipping for one of the orders as my shipping prices include payment fees, but this will be subsidised.

if unsure, please send an email to

A: Dispatch turnaround time is always displayed in the announcements bar at the top of the screen.

Any chases for orders where the order is still in this time frame will not be accepted. 


Monday: Closed

Tuesday: Open

Wednesday: Open 

Thursday: Open 

Friday: Closed 

Saturday: Open

Sunday: Open

Orders can still be placed during closed days. Closed will mean that open orders are not being worked on during these days.

If orders cannot be accepted for any reason, this will be displayed on the home page. 

A: I may have to send your order via a courier in the event the order exceeds the royal mail restrictions for a small parcel (normally anything over 2kg).

If the order is ever sent via courier, a tracking number will still be provided.

If you have any questions about how your order is sent, please email me at and include your order number. 

A: 1st and 2nd class signed for will come with a tracking number, however this will only show tracking information when a delivery has either been attempted or completed.
Fully tracked 24 or 48 will provide full tracking details of where the item is during the journey.

If you have placed an order and wish to upgrade your shipping, please send me an email to with your preferred PayPal email and I can send you invoice for the difference, please note this would include a PayPal fee.
You cannot downgrade your shipping type, only upgrade.

Shipping options in order of price, low to high: 

2nd class signed for

1st class signed for

Fully tracked 48

Fully tracked 24

A: We are really sorry in advance if this happens! We only use Royal mail as they are a lot more careful with parcels. 

In the event the box is damaged and items are missing, please send me clear photos of the damaged, your order number and what is missing, I will then issue a refund straight away for what is missing.

We cannot offer replacements especially on non made-to-order items as we may not have the stock for these to be replaced, but will ensure the refund is sent immediately. 

Thanks for having a look!